Warehouse Member Information and Policies
The Warehouse was formed to bring the band's fans closer together and to provide an easy way for members to order Dave Matthews Band concert tickets ahead of the general public.
- Only one (1) membership per email is permitted.
- Only one (1) membership per household is permitted.
- Only one (1) membership is allowed per person. If multiple memberships are found for one person, these memberships will be cancelled without a refund.
- You must adhere to the Legal Agreement / Code of Conduct.
- Memberships may not be sold and/or transferred. If a member is found to be selling his/her membership, the membership(s) will be cancelled without a refund.
- Members are responsible for updating profile information found in MY INFO.
- Members are responsible for renewing consecutively to keep membership seniority. When a membership expires, seniority is lost. To retain seniority, members must renew within the 30-days prior to their expiration date (MY INFO > Renewal Settings).
- Members are responsible for updating credit card information with automatic renewal set. If an automatic renewal credit card charge fails, members are responsible for manual payment.
- Members who join before or during an active Warehouse ticket presale are eligible to request tickets. Once a Warehouse presale closes, members can no longer participate.
- Memberships may be cancelled with refund if within 10 days of joining/renewing and no ticket request has been made through Warehouse TICKETS. To cancel with refund, subject title CANCEL to whcs@davematthewsband.com & provide the members full name in the body of the email.
- Membership refunds cannot be given after 10 days of joining or renewing and/or if the membership was used to request tickets through Warehouse Ticketing.
- The abuse of a Warehouse membership and those privileges included will not be tolerated.
General Membership Info
General Information
Memberships are $35 for all, with a $1.75 sales tax for Virginia residents. Acceptable forms of payment are American Express, Mastercard and Visa. Fans must be 13 years of age to join the Warehouse, the official DMB fan association.
Contact Info
Have a question? Check out our Support Center with helpful articles here.
Contact only the department that best pertains to your issue, providing a target Subject title and include your Warehouse Member ID or ScreenName.
Membership: whcs@davematthewsband.com
Ticketing: whtix@davematthewsband.com
General: warehouse@davematthewsband.com
Merchandise: dmbhelp@musictoday.com (provide STORE purchase order#)
FAQs
Invite your friends and family to join by providing them with the following instructions.
Visit https://davematthewsband.com/ and click WAREHOUSE found on the far-right paper strip, then scroll to and click the Join Now button.
A Warehouse membership is a wonderful gift to give a DMB fan.
To purchase a membership for a fellow DMB fan, you must log out of your membership, then visit https://davematthewsband.com/ and click WAREHOUSE found on the far-right paper strip, then scroll to and click the Gift a Membership button.
You will not need to provide the recipients email address during the check-out process, rather, you will receive a gift code to send to the recipient. The recipient's membership will default to automatic renewal, and they will need to supply their credit card information for future, successful automatic renewals.
Visit Account Settings to find Auto-Renewal selected by default. If you prefer to manually renew, deselect Auto-Renewal and we will send a renewal reminder email to you prior to your Warehouse membership expiration date.
All audio and video performances belong to the Dave Matthews Band and are not available for promotional use without the explicit prior written consent of the Dave Matthews Band. Please read our Bootleg Statement for more information.
All lyrics, CD covers, and other original artwork designed by or for Dave Matthews Band belong to Dave Matthews Band. Please respect the band's ownership and refrain from infringing upon copyrights.
Dave Matthews Band endorses the creation of fan web sites; however, the images, audio, and video material found on www.davematthewsband.com and www.warehouse.davematthewsband.com belong to Dave Matthews Band and may only be used with the Band's prior consent.
To request consent, email warehouse@davematthewsband.com.
A notice to our fans about Bootleg Recordings, Television and Radio Broadcasts:
We would like to thank those of you who have been helping us with the bootleg CD problem. For those of you who are unaware of what's been going on we would like to let you know that the Dave Matthews Band has always encouraged the taping of our performances, but only for personal use, including trading, as outlined in the Taping Policy Statement. The proliferation of commercial resale of recordings of our concerts has become a concern to us. Commercial bootleg's are not only excessively priced and of inferior quality, but primarily, they are an illegal use that threaten the taping privileges of everyone. Due to the efforts of a few unscrupulous tapers the privilege of recording live performances has been jeopardized. Those of you who have passed along information about commercialized recordings have been very instrumental in our fight against these bootleggers. An equally important violation of the integrity of the music is the unauthorized commercial exploitation of the band now occurring on television and radio broadcasts. Without our knowledge or permission, our songs have been used on soap operas, sports promotions, and even as the introduction to the Rush Limbaugh show. Once again we turn to you to assist us with putting a stop to this use of our music. If you see Dave Matthews Band music being used in what you feel may be an uncomfortable situation for the band, we ask you to notify us by e-mail or fax. Please provide the date, time, station, program name and song used. And don't forget, the battle against bootleggers is an ongoing one. We still encourage you to email or fax us the name and locations of any retailers or distributors of bootleg CD's along with the titles and quantities in stock. With your help we can stop the flood of illegal recordings and preserve the privilege of our fans to record our performances. Contact: warehouse@davematthewsband.com
Dave Matthews Band allows audio recording at almost every live performance. We feel that each show is unique and want to offer our fans the opportunity to recreate the live experience through the audio reproduction of our shows. At all recording- authorized performances, patrons may tape from any ticketed seating location in the venue. No soundboard or power feeds are provided.
Recording is limited to audio-only. We sincerely appreciate all of our fans, so we ask that you please be considerate of those around you by not obstructing anyone else's view of the performance.
All audio recordings must be used for personal use or trading only. Selling or commercializing any recording is illegal and will jeopardize taping privileges for everyone. Please read our Bootleg Statement for more information.
In addition to helping fans recreate the live experience, we hope trading will foster greater interaction within the fan community. Any method of trading that does not involve personal fan interaction defeats the spirit of this goal of the recording policy and is not authorized.
